I switched from a well-known boiler insurance supplier whom id been with for many years, but before i committed I did call and ask several questions on the service levels etc, firstly the call wait was pretty quick (2 calls in a queue) which was significantly quicker than my normal supplier. The call handler was very helpful and answered my queries in detail and honestly, so as far as this and the easy online setup, i rated this experience highly, obviously the true test is if and when their support service is called upon, but so far so good.
5 / 5I was looking for a cover plan. All questions knowledgly answered.
5 / 5Sara explained everything to me was happy to take out policy
5 / 5The selection of my requirement was excellent but only time will tell if your service when we need it will be as good. Thanks so far.
5 / 5Very easy to set up online
5 / 5Looks good so far. The proof will be in how well the contract works in practice.
4 / 5Customer service was first class, very informative, great help to an old 83, thank you.
5 / 5Really good service
4 / 5Website easy to navigate with very competitive prices and a range of packages to suit. Chose them since a well known provider who I had a package with wanted to increase my annual premium by £179!! Pleased with this deal from yourrepair.
5 / 5Excellent written guidance on the website of the packages available and the excess options. Also useful to have extensive FAQs easily to hand.
5 / 5found the whole sign up experience very easy and at a price I was happy with , thankyou to Sarah Collins your advisor.
5 / 5Easy to navigated
4 / 5Second attempt at contacting you. Too early to rate you. Can't see telephone number for reporting faults which is a concern.
3 / 5Very easy to sign up
5 / 5Signing up process was quite easy and straight forward. I do hope that your service in the future is also quick and reliable. Will you be informing me as and when my boiler system will be subject to an annual service as this is normally done around about April of each year.
5 / 5Fantastic website easy to use and a far better service plan offered with Your Repair then the company who installed my new boiler one month ago :)
5 / 5Easy to take out a service & repair plan which was a good price. Already have online account which is clear and easy to use. I just hope that service is as good when I need a repair or service.
5 / 5Great service
5 / 5Very polite and helpful . It was so easy to take out my new cover
5 / 5easy to use the website and easy to complete excellently.
5 / 5