Reviews

Good Service easy online access to join and good communication.

Boiler service - arrived when he said he would and was very friendly, polite and helpful

Lovely man serviced by boiler today excellent service, arrived when he said he would and was very polite and helpful

Very quick and efficient response and service. Really pleased that problem was resolved. Happy days.

Efficient and polite service from the engineer . Took time to explain the service details of boiler .

good value & service, worth it!

Sam the Ideal Boiler service engineer who completed the repair, was excellent, helpful, conscientious and thorough - a true craftsman. Not only did he do all that he could under the contract, but helpfully pointed out what needed to be done for the benefit of my system that he was unable to do. He actually got back to the office to check that he coudn't do the needed extra work! The previous service repair man did a good job of what he came to do. I have only given 4 *s not 5 - commensurate with Sam, because of the now 5-6 calls I have made to your telephone staff for one reason or another, the last two have been excellent, courteous, helpful and "present"(in the sense of communicating genuine helpfulness, rather than the required response) obviously doing their best to be true support staff and resolve my concerns - a credit to you. Sadly that does not describe the other staff I dealt with, who varied betweeen obstructive "jobs worth" in one case, to doing what they had to, communicating that they would rather have been doing something else. Hopefully, they have moved on, or been successfully retrained.

Easy to use website

Missed communication over time, but once he arrived did a good job.

Not had a repair as just signed up today. The customer service was excellent from Donna, very helpful and professional. Thank you.

Really happy with the level of service recieved from Gallant heating solutions. Gas engineers were really helpful, professional and friendly.

The Service Engineer kept me informed about the date & time he was coming, plus he carried-out a full clean of the boiler. Have pass-on the contact details to family, who are being over charged by British Gas.

Very helpful and knowledgeable service from Victoria

My first claim was not good.However on this second occasion my boiler was fixed within 2 days by a very good informative engineer

good engineer very polite and professional. would recomend anytime.

Excellent customer service

Brilliant service, very thorough. Would recommend to anyone

Great service from YourRepair. The engineer arrived on time and did a first class job. We wouldn't hesitate in recommending YouRepair for anyone requiring boiler and central heating cover

Did the repair & all working again excellent service

lorna ditchfield dealt with me to set up home emergency cover and was very imformative and helpful. I hope your response in case of a boiler breakdown is as efficient as she promised. all in all I am happy with policy and price.