The system was down, so I could not process the application to the end and had to put the switch to the new provider on hold. I called the Your Repair office and informed the representative what had happened and he told me it had happened to him as well. He was very pleasant and promised to call me back (or leave a voicemail if he couldn't get hold of me) either that evening or the following day so I could activate the account over the phone. However, I did not receive a voicemail, and I had no missed calls, so I assume he did not call me back. I tried the system myself later on in the day and it worked fine, and after that the purchase experience was acceptable.
3 / 5efficient and knowledgeable sign up.
5 / 5Seems to be a good deal
4 / 5very clear and easy to use website, with a good choice of cover
5 / 5prompt reply and good service when asking about transferring business
5 / 5Excellent service in renewing at the end of a 1 year contract.
5 / 5straight forward easy to use when applying
4 / 5Spoke on the telephone to a very nice helpful lady called Sam who gave me a very competitive quote, which I have accepted. Thank you.
5 / 5Well done
5 / 5Easy to use website
4 / 5I signed up for a year which seemed a simple process. All policy details were easier to understand and i trust Your Repair to do as per contract.
5 / 5professional service that answered all my questions and really straightforward to sign up to. Ash was polite and not at all pushy. Seems like a really first class company to deal with
5 / 5Easy website to use. Everything was made simple and enough information given to make a decision. Best price and value too.
5 / 5An immediate response to a email query - impressive!
5 / 5Ash was very friendly and helpful ! Answered all my questions and put my mind at rest with the odd query or worry I had ! Looking forward to my 3 years contract at least with the company ! Thanks Ash
5 / 5Excellent
5 / 5Very easy web site to use. Will have to wait and see how things plan out but British Gas renewal price for me after being with them for 20+ years was £33 a month for the same cover !!!! Time for a change I think.
5 / 5Very easy to set up a contract. Took a matter of minutes
5 / 5Only signed up yesterday, but communication so far is great.
4 / 5Very easy to apply for a plan. Clear information on the Terms and Conditions. Lets hope they will deliver when the time comes.
5 / 5