Straight forward with the purchase
4 / 5Very helpful and friendly
5 / 5very easy to enroll and cost is reasonable for all what is covered. value for money.
5 / 5Good service would have been better if it was NOT a rolling contract.
4 / 5My repair was quick and easy
5 / 5Excellent highly recommended
5 / 5Easy to setup online. Site seems easy enough to navigate
5 / 5Had no problem organising the boiler cover. Easy access to terms and conditions. What was included in the cover is clearly displayed and cover starts straight away
5 / 5A Comprehensive cover plan with a reasonable price.
5 / 5It was difficult to get advice and upgrade over the phone, took time to prove my identity. Did not take my Plan Ref number and was insisting on name etc. I had to email, find the right email address and send. There is no email contact given on your website. The first time I got the wrong email ID and it bounced back, then I had to research and resend. You should improve your ways of communication with customers. Still lagging behind. It is restricted access.
3 / 5Very knowledgeable staff and made this an easy transformation from one provider to yourselves.
5 / 5Extremely easy to sign up with YourRepair
5 / 5Easy to register online - though first time it didn’t go through, but when I retried and this time ticked the box to receive marketing emails it went through no problem. Coincidence? Seems great value for money and considerably cheaper than my previous supplier. Hopefully the service when needed will be as effortless, time will tell.
4 / 5Easy to set up. Feedback though is that it needs to be clear when they will contact you for annual service.
4 / 5Fast & Efficient service.
5 / 5My scoring was a compromise. Your staff - on the phone - were very good, but your system being down lengthily so I couldn't join online was bad.
4 / 5Quick and easy registration with friendly staff
5 / 5easy to sign up and great website
5 / 5Much cheaper than British Gas who I had been with for 20or more years.They have just increased there annual price. By almost £100 which as widowed pensioner I could no longer afford.
4 / 5comprehensive cover as well as very competitive rates
4 / 5