Reviews

Great engineer, very experienced, would highly recommend.

quick and easy to report problem on line, polite .

Engineer was very polite and seemed to know his job

I was with british gas previously but i switched due to a price increase of over 60%. This seems to be fair price and a good service

Engineer was really good hence the 4 stars, however as i explained to your telephone advisor i work full time, i was refused an evening or weekend appointment so had to take half a day off work. I really think this should be available.

Pleasant guy, left everything clean, couldn't ask for more.

Took out the most comprehensive plan, lady on the phone was very helpful, no hard sell.

Fast, professional, got the job done.

They rang me to book a service! With previous suppliers, i've had to chase for the service, if I had one at all! Impressed.

My boiler wasn't giving me hot water, they sent an engineer out who promptly diagnosed my problem, we then had to wait for parts to come, but the engineer returned the next day to fit. All in all, happy with the service.

Engineer arrived on time, he rang to confirm prior, he gave me some extra advice on one of my radiators, seemed like a thorough service.

I called YourRepair HomPlan to log a fault with my boiler on Monday morning, I got a phone call back pretty much straight away saying that an engineer would be attending site that day. I then got a call from the engineer telling me what time he would be there. I was very pleased how well informed i was kept. The engineer turned up on time and said my boiler needed a part, true to his word, he came back the following day with the right part and repaired it. No Fuss.

My boiler was fixed the day after reporting the problem, it would of been fixed the same day, but the engineer had to order parts.

My boiler had low pressure, I got to speak to a technical person, who talked me through how to re-pressurise my boiler, he was very patient and knew his stuff.

They kept me updated throughout the claim process - good service.

A small wet patch on my ceiling indicated a leak in the bathroom above. The claims handler was helpful, arranged a plumber, who came the same day and solved the problem, excellent service.

The plumber who turned up had a real battle finding where the leak was coming from in my bathroom, but he didn't give up, and made it all good again. He left my bathroom clean and tidy and kept his sense of humour.

Prompt reply to logging my problem, which was a leak on a radiator, an engineer called and arrange to come over the following day, to suit my shift patter at work, Got a call after the repair to make sure all was OK. Yes, I would recommend the service.

Problem resolved without any hassle.

Engineer turned up, no problem with the call out, and the repair was carried out to my satisfaction.